ACTIVATE_SERVICE_REQUEST_DETAILS

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Work in progress, this table is visible for feedback purposes


Table Schema

column_nametypedescription
ACCEPTANCE_TIMENUMBERCumulative time from submitted->accepted
ACCEPTANCE_TIME_FORMATTEDTEXTDuration in hours and minutes
ACTIVITY_LOG_ACTIONTEXTAction that was performed on the service request, for example "status updated, description updated, etc."
ACTIVITY_LOG_ACTION_TIMETIMESTAMP_NTZTimestamp of the activity log action
ASSIGNEE_GROUPSVARIANTAssignee Channel IDs
ASSIGNEE_IDTEXTUser ID who is assigned to the service request
ASSIGNEE_NAMETEXTUser name of the user who is assigned to the service request
ASSIGNEE_ROLESTEXTRoles of the assignee to the service request
CATEGORYTEXTCategory of service request
CHANNEL_IDTEXTchannel identifier
COMPANY_IDTEXTCompany ID of the service request
COMPLETION_TIMENUMBERCumulative time from submitted->complete
COMPLETION_TIME_FORMATTEDTEXTDuration in hours and minutes
CREATED_BY_IDTEXTUser ID who created the service request
CUSTOM_QUESTIONSVARIANTJSON blob containing all custom questions/answers
DATE_ACCEPTEDTIMESTAMP_NTZTimestamp of the first time the service request was moved to accepted status
DATE_ASSIGNEDTIMESTAMP_NTZTimestamp of the first time the service request was assigned to an assignee
DATE_CLOSEDTIMESTAMP_NTZFirst timestamp SR moved to closed
DATE_COMPLETEDTIMESTAMP_NTZFirst timestamp SR moved to completed
DATE_DUETIMESTAMP_NTZTimestamp of the first time the service request was moved to due status in activate portal
DATE_IN_PROGRESSTIMESTAMP_NTZTimestamp of the first time the service request was moved to in progress status
DATE_RECENT_ACCEPTEDTIMESTAMP_NTZMost recent timestamp SR moved to accepted
DATE_RECENT_ASSIGNEDTIMESTAMP_NTZMost recent timestamp SR was assigned to an assignee
DATE_RECENT_CANCELLEDTIMESTAMP_NTZMost recent timestamp SR moved to cancelled
DATE_RECENT_CLOSEDTIMESTAMP_NTZMost recent timestamp SR moved to closed
DATE_RECENT_COMPLETEDTIMESTAMP_NTZMost recent timestamp SR moved to completed
DATE_RECENT_DECLINEDTIMESTAMP_NTZMost recent timestamp SR moved to declined
DATE_RECENT_IN_PROGRESSTIMESTAMP_NTZMost recent timestamp SR moved to in-progress
DATE_RECENT_ON_HOLDTIMESTAMP_NTZMost recent timestamp SR moved to on hold
DATE_RECENT_REASSIGNEDTIMESTAMP_NTZMost recent timestamp SR was reassigned to a different assignee
DATE_RECENT_UNASSIGNEDTIMESTAMP_NTZMost recent timestamp SR was unassigned from an assignee
DATE_SUBMITTEDTIMESTAMP_NTZTimestamp of the first time the service request was moved to created status
DESCRIPTIONTEXTGeneral description of request
EQUIPMENT_NAMESTEXTNames of all the equipments associated with the service request fetched from equipment table
ESCALATEDBOOLEANTrue if the service request has violation time and processed is true
FIRST_MOVED_TO_CANCELLEDTIMESTAMP_NTZFirst timestamp SR moved to cancelled
FIRST_MOVED_TO_DECLINEDTIMESTAMP_NTZFirst timestamp SR moved to declined
FIRST_MOVED_TO_ON_HOLDTIMESTAMP_NTZFirst timestamp SR moved to on hold
FLOORTEXTFloor number associated with service request
IS_BILLABLEBOOLEANBoolean denoting if request is billable
ISSUETEXTIssue type of service request
LOCATIONTEXTFree text around location of service request
PREVIOUS_VALUETEXTPrevious value set for the field
PROPERTY_NAMETEXTChannel name associated with the channel_id
RESPONSE_TIMENUMBERCumulative time from submitted->in progress
RESPONSE_TIME_FORMATTEDTEXTDuration in hours and minutes
SERVICE_REQUEST_IDTEXTService request ID as in the raw layer
STATUSTEXTCurrent status of service request
SUBMITTED_BYTEXTUser ID who submitted the service request
SUBMITTED_BY_ROLESTEXTRoles of the creator of the service request
SUITETEXTSuite number associated with service request
SUITE_NAMESTEXTUsing the information from suite_ids, this is the array of suite names fetched from central entities associated with the request, for example ["101", "102"]
SUITES_INFOTEXTNames of all the suites associated with the service request fetched from central entities
TASK_TIMENUMBERDuration in minutes service request was in created status
TASK_TIME_FORMATTEDTEXTDuration in hours and minutes
TEAMSTEXTString of assignee team names, separated by comma
TENANT_NAMETEXTName of the channel associated with the company_id
TIME_IN_ACCEPTEDNUMBERDuration in minutes service request was in accepted status
TIME_IN_ACCEPTED_FORMATTEDTEXTDuration in hours and minutes
TIME_IN_CLOSEDNUMBERDuration in minutes service request was in closed status
TIME_IN_CLOSED_FORMATTEDTEXTDuration in hours and minutes
TIME_IN_COMPLETEDNUMBERDuration in minutes service request was in completed status
TIME_IN_COMPLETED_FORMATTEDTEXTDuration in hours and minutes
TIME_IN_IN_PROGRESSNUMBERDuration in minutes service request was in in progress status
TIME_IN_IN_PROGRESS_FORMATTEDTEXTDuration in hours and minutes
TIME_IN_ON_HOLDNUMBERDuration in minutes service request was in on hold status
TIME_IN_ON_HOLD_FORMATTEDTEXTDuration in hours and minutes
TIME_IN_OPENNUMBERDuration in minutes service request was in open status
TIME_IN_OPEN_FORMATTEDTEXTDuration in hours and minutes
UNIQUE_IDTEXTUnique identifier for each record in the fact table
UPDATED_BYTEXTUser ID who updated the service request
UPDATED_BY_IDTEXTUser ID who updated the service request
UPDATED_BY_ROLESTEXTRoles of the updater of the service request
UPDATED_VALUETEXTUpdated value set for the field
USER_FRIENDLY_IDTEXTIdentifier for the service request displayed in UI

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